Terms of Service

Last updated: April 2026

1. Parties

This Service Agreement ("Agreement") is entered into between PotenSolution (ABN: 22 542 663 517), a business operating in Queensland, Australia ("Service Provider"), and the Client ("Business Owner" or "Client").

2. Scope of Service

PotenSolution provides AI-powered voice agent services that:

Answer missed calls 24/7 using artificial intelligence
Automatically book appointments into your calendar (Google Calendar, Outlook, GHL, etc.)
Enrich your CRM with customer information in real-time
Provide call transcripts and analytics via a secure dashboard
Support multi-language interactions

The Service is provided on an "as-is" and "as-available" basis.

3. Nature of AI Service & Limitations

Important Disclaimer

The Client acknowledges that the Services utilize Artificial Intelligence (AI) technology. While PotenSolution strives for high accuracy, the AI may occasionally produce incorrect information, misunderstand customer intent, or experience technical latencies. The Service is provided on an "as-is" and "as-available" basis without guarantees of uninterrupted service or perfect accuracy.

PotenSolution does not warrant that the AI will be error-free, that all bookings will be 100% accurate, or that the system will never experience downtime. The Client is responsible for reviewing AI interactions and correcting any errors.

4. Client Responsibility & Monitoring

The Client is responsible for:

Monitoring AI interactions and call logs regularly
Ensuring that all automated bookings and data entries are accurate
Reviewing and correcting any errors promptly via the PotenSolution dashboard
Maintaining accurate business information and availability in the system
Handling any disputes arising between the Client and their customers
Ensuring compliance with local business regulations and consumer protection laws

PotenSolution is not responsible for disputes arising between the Client and their customers.

5. Privacy & Call Recording Consent

Compliance Requirement

The Client warrants that they have obtained all necessary consents from their end-users (customers) for the recording and processing of voice data by PotenSolution's AI system. The Client is responsible for ensuring that all callers are informed that their call will be recorded.

PotenSolution implements a mandatory automated disclosure at the start of every call to ensure full compliance with Australian surveillance and privacy laws, including the Privacy Act 1988 and state-specific recording laws.

6. Data Ownership & Access

You own 100% of your customer data and call transcripts. PotenSolution provides the tools; you keep the assets.

All customer information, call recordings, and transcripts are your property
You can export, download, or delete your data anytime
Upon cancellation, we will provide a complete data export within 48 hours
PotenSolution does not use your data for any purpose other than providing the Service

7. Limitation of Liability

Important Legal Notice

To the maximum extent permitted by law, PotenSolution shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, missed business opportunities, loss of revenue, data loss, or business interruption arising from the use of the AI Voice Agent, even if PotenSolution has been advised of the possibility of such damages.

In no event shall PotenSolution's total liability exceed the fees paid by the Client in the 12 months preceding the claim.

8. Fees & Billing

Setup Fee: $0 (No setup fee for standard integration)
Monthly Subscription: Starting from $299/month (varies by plan)
Billing Cycle: Monthly, charged on the same date each month
Payment Terms: Due within 7 days of invoice
Late Payment: Subject to 10% per annum interest

9. Termination

No Long-term Contract: Month-to-month billing with no lock-in period
Termination Notice: Either party may terminate with 30 days' written notice
Immediate Termination: Available for material breach by either party
Data Export: Upon termination, all your data will be exported within 48 hours
Final Charges: Any outstanding fees are due upon termination

10. Service Level Agreement (SLA)

Uptime Guarantee: 99.9% uptime (excludes scheduled maintenance)
Support: 24/7 email and chat support
Response Time: Critical issues addressed within 1 hour
Scheduled Maintenance: Announced 48 hours in advance

11. Governing Law & Jurisdiction

This Agreement is governed by the laws of Queensland, Australia. Both parties agree to submit to the exclusive jurisdiction of the courts of Queensland for any disputes arising from this Agreement.

12. Changes to Terms

PotenSolution reserves the right to modify these Terms at any time. Changes will be effective 30 days after notification. Continued use of the Service constitutes acceptance of the updated Terms.